Shipping policy

Shipping Policy

Last updated: June 2026

We ship to the United States. All orders include free shipping with no minimum order required.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed, excluding weekends and public holidays. You will receive an email confirmation with tracking information once your order has shipped.

Delivery Timeframes

Delivery estimates begin from the date your order is dispatched, not from the date of purchase. These are estimates and not guarantees — occasional delays due to carrier backlogs or local postal conditions may occur.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Tracking updates may take 2–5 business days to appear in the carrier's system after dispatch. You can track your order at any time using the link provided in your shipping confirmation email or via our Track Your Order page.

Lost or Delayed Packages

If your package has not arrived within 20 business days of your dispatch date, please contact us at support@furrwellpets.com and we will investigate promptly. We will either reship your order or issue a full refund.

Incorrect Address

Please ensure your shipping address is correct at the time of checkout. FurrWell Pets is not responsible for orders shipped to an incorrectly entered address. If you notice an error, contact us immediately at support@furrwellpets.com — we can only update addresses before the order has been dispatched.